As a spa manager, have you ever wondered what irritates your guests the most and what aspects of your operations need adjusting?
In the October issue of the Professional Beauty magazine, frequent spa goer and digital marketing manager Keshantha Naidoo reveals her pet peeves.
Top of the list are lack of amenities, faulty facilities and customer service that is seriously wanting. To read more of what Naidoo has to say, go to page 27 of the magazine. Click here