ENTRANCE POLICY: Professional Beauty is reserved for trade and professional visitors only. Due to the professional nature of the event, babies and children under 16 cannot be admitted.
Sunday 3 rd  September 2017 9.30 Welcome – Mark Moloney, CEO Professional Beauty Group 9.45 Build your sales and make your staff profitable  – Venetia Butler, head trainer at Sales Guru From retailing to upselling treatments to client retention, learn how to train your team. To Include: Why sales are personnel as are your results. Don’t play the game, change it. The power of ‘say my name’ Walking with giants – what that looks like for your business and yourself 11.30 – 12.00 Coffee break 12.00 Sales Training continued with Venetia Butler 13.00 Lunch 14.30 The Client of the Future – Changes in Spending Habits, treatments and product trends Marisa Dimitriadis heads up a panel discussion that could change your whole business approach. Panel: Nicola Van Huyssteen - Spa Manager, Seasons Resort and Spa Kym-Casey Wagner - Owner at Dolce Vita Beauty Centre 15.30 Tea/Coffee 16.00  Wellness within the salon and spa – Rob Cowling, Keynote speaker The word wellness is often used to indicate a healthy balance of mind, body and spirit that results in an overall feeling of well-being. Find out how you can also focus more on the guest experience hear what can define wellness and what it may mean to you. Click HERE for Rob Cowling’s bio 17.00 The Professional Beauty Awards - New format and complimentary entry to all spa convention delegates. Monday 4 th  of September 2017 9.30 Get tough with those soft skills – tips and tricks to get the right attitude from your staff to ensure happy clients A panel discussion chaired by Debbie Merdjan of Camelot Spas Why is it that some clients never return, it could well be that your staff do not always have the right approach in ensuring that the guest enjoys the best experience possible. From initial arrival to saying ‘see you soon’ Ensure your team get it right, every time! Panel: Panel to be announced soon. 10.30 KEYNOTE Trenovate – John Sanei John Sanei is a trend specialist, business strategist, keynote speaker and entrepreneur. He has ‘Trenovated’ with the likes of SAPPI, Microsoft, and De Beers to name but a few. John will address the contextualisation of trends that have a direct impact on how salon and spa owners can innovate at every touch point of their organisations – focusing on the future of the industry, consumers and employees. 11.00 Tea/Coffee 11.30 Money, Money, Money! - Panel discussion chaired by Francisco Garcia. Understanding finance, it’s essential to your business. From budgets to stock, salaries, KPIs and cash flow, get the help you need to stay on top of this important aspect of your business. Panel: Step by Step explanation of Spa Finance: Clear and simple approach to getting the grip & understanding the numbers that dictate your business - Martie Nel- Financial Controller– Hospitality Property Fund Stock Control: Stock Take: What, Why & How to do it properly - Carmenita Pedro- Project & Development Manager- Camelot Spas Group Financial KPI’s and how to interpret them to ensure your business thrives - Melanie Smit - General Manager at Copperleaf Spa & Gym, The Els Club in Centurion. Meet the panel of experts - click HERE for speaker’s bio 12.30 Lunch 14.00 Ian Fuhr - “When all else fails, turn to your people” –Building a culture that helps you get through the tough times. Ian Fuhr is a serial entrepreneur who established the Sorbet group in 2005. He is a firm believer in involving your staff in all the aspects of the business to gain value from their knowledge and experiences. Hear how he does it. 15.00 Don’t just sit there, Act Now and make a difference! John Sanei John Sanei gives you some top tips and ideas to get you motivated, thinking and doing those things to improve your life and business. 15.30 Close * If have not come away with at least two new ideas to improve your spa business, then email us within 7 days of the event and we will refund your delegate fee, no questions asked.
Special Offer for a  limited period Only Early Bird discount R1,100 for this fantastic two day convention Normal Price R1,600 Save R500! Tickets are limited so you need to book now. The convention will be covering a wide variety of topics that can help you improve your business, give you pause for thought and help you grow. Take back new ideas and innovations to immediately improve your spa Enhance your business expertise and productivity Meet international spa experts Network with spa professionals Find solutions to business challenges Get answers from the experts during the allocated Q&A sessions Please call the office on 011 781 5970 if you have any queries regarding this special offer.
It’s all about the business
Sales, marketing, staff motivation, finance and innovation are five critical factors in maintaining a successful spa. This convention guarantees* that you will come away with at least two  practical ideas to implement in your business to attract more customers and make your spa operation more profitable and efficient.
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